Gateman Terms of Service
Last updated: 16 October 2026
1. About these terms
These terms are an agreement between Forematic Techneow Solution Private Limited (“Techneow”, “we”, “us”), Bengaluru, Karnataka, India, and the business, housing society or other organisation that subscribes to a Gateman service (the “client”).
They cover all Gateman services: attendance and payroll, boom barrier entry management, and GPS vehicle tracking, together with the Gateman apps, web portal, cloud service and the devices connected to it. Anyone who signs in to Gateman, including the client’s staff and our sales partners, also agrees to them. A signed order form or quotation takes priority over these terms where they differ.
2. Accounts and the client’s responsibilities
The client’s admin creates and manages logins and decides what each role can see. The client is responsible for:
- keeping usernames and passwords confidential, and removing logins of people who leave;
- telling employees, residents, visitors and drivers how their data is used, and getting consent where the law requires it, including before enrolling anyone’s fingerprint or face on a device;
- displaying a notice at gates with cameras, and telling drivers that their vehicles are tracked;
- the accuracy of the details it enters, such as employees, shifts, holidays, residents, vehicles and payroll settings;
- checking attendance and payroll results before paying salaries or filing statutory returns. Gateman is a tool; the client remains responsible as the employer;
- keeping devices powered, connected and protected from damage or tampering, and preparing the site for installation (power, network, poles and civil work for barriers).
3. Products, prices and payment
Prices are as shown in the client’s quotation or order form. They are built as follows:
| Service | One-time charges | Recurring charges |
|---|---|---|
| Attendance | Device price, by model | Yearly cloud subscription per device, by employee slab (up to 100, 200, 500, 1,000 or above 1,000) |
| Payroll module | None | Per employee, by bracket (10, 25, 50, 100 or custom), invoiced yearly |
| GPS vehicle tracking | Tracker price, by model | SIM and data activation per tracker, for the period chosen (3, 6 or 12 months) |
| Boom barrier | Boom, arms (by quantity) and any other items quoted, such as loop detector, LED board, camera, pole, cabling, controller, hump, remote, sensor or safety cones | Yearly cloud software fee per site, and Annual Maintenance Contract (AMC) if taken |
- Each device has its own cycle. A device is invoiced on its activation date and renews on its own anniversary. There is no pro-rata billing.
- Price changes. Renewal prices increase by 5% each year unless the order form says otherwise.
- Invoices and tax. A proforma invoice is shown before payment and a tax invoice is issued after it. GST is charged as applicable: CGST and SGST for clients in Karnataka, IGST elsewhere in India.
- Partners. If a client buys through a Gateman distributor, dealer or retailer, the partner’s quotation sets the price and the partner may invoice the client directly.
- No refunds or returns. Fees and hardware are non-refundable, and devices are not taken back, unless the law requires otherwise. Hardware carries the warranty stated on the invoice or order form.
4. Annual Maintenance Contract (AMC)
An AMC is optional and renews yearly. It covers only what the AMC document lists, such as the number of free service visits and any parts included. Visits, parts and repairs outside the AMC, and damage caused by accidents, misuse, power surges or tampering, are charged separately.
5. Renewal, expiry and suspension
We send renewal reminders 30, 15, 7, 3, 2 and 1 days before a device’s paid period ends, to the client and its Gateman partner. If a device is not renewed by its end date:
- From the next day, the client can no longer see that device’s records. Other paid devices keep working normally.
- For 90 days, the device’s records are still stored. Renewing within those 90 days restores everything, with no gap.
- From day 91, records from that device are no longer stored. A later renewal starts from the payment date, and reports show a note for the missing period.
A new device whose first invoice is unpaid works for 7 days after activation and then follows the same steps.
We may also suspend access, after notice where practical, if the client breaks these terms or misuses the service.
6. Acceptable use, intellectual property and data
The client must not use Gateman to break the law or anyone’s rights, track or monitor people without a lawful reason, try to access other clients’ data, overload or attack the service, or copy, resell or reverse-engineer the software.
Gateman’s software, apps, designs and the Gateman trademark belong to Techneow. The client gets a non-exclusive, non-transferable right to use them during its subscription.
The client owns its data. It can download its reports while its subscription is active. Techneow handles that data as described in the Gateman Privacy Policy.
7. Liability, ending the service, governing law and contact
Service. We work to keep Gateman available and accurate, but the service is provided “as is”. It depends on devices, power, mobile networks and internet at the client’s sites, which we do not control.
Liability. Techneow is not liable for indirect or consequential losses, such as lost profits, wrongly paid wages, or loss or damage at a gate or to a vehicle. Its total liability in any 12 months is limited to the fees the client paid for Gateman in that period. Nothing here limits liability that cannot be limited by law.
Ending the service. The client may stop renewing at any time. Either party may end the agreement if the other seriously breaches it and does not fix the breach within 30 days of notice. After it ends, data is handled as the Privacy Policy describes.
Changes. We may update these terms and will tell client admins before important changes take effect. Continuing to use Gateman after that means accepting them.
Law and courts. These terms are governed by the laws of India, and the courts of Bengaluru, Karnataka have exclusive jurisdiction.
Contact: info@gateman.in · www.gateman.in · Forematic Techneow Solution Private Limited, A-806, VRR Nest, Hosur Road, Lavakusha Nagar, Konappana Agrahara, Electronic City, Bengaluru 560100, Karnataka, India · +91 78295 64969