Gateman Privacy Policy
Last updated: 17 October 2026
1. Who we are
Gateman is a registered trademark of Forematic Techneow Solution Private Limited ("Techneow", "we", "us"), Bengaluru, Karnataka, India. Under the Gateman brand we provide cloud services for employee attendance and payroll, boom barrier entry management for vehicles and visitors, and GPS vehicle tracking.
This policy covers the Gateman web portal, the Gateman apps for Android, iOS and Windows, the website www.gateman.in, and the devices connected to our servers: attendance terminals, boom barriers with their readers and cameras, and GPS trackers. It explains what personal data these services handle, why, who can see it, and the choices people have.
2. Our role
Businesses, housing societies and other organisations ("clients") use Gateman to manage their people, premises and vehicles. For the data a client puts into Gateman about its employees, residents, visitors, drivers and vehicles, the client decides what is collected and why. Techneow processes that data on the client's behalf and under its instructions.
For data about the client's own account (its admins and billing contacts) and about our sales partners, Techneow decides how the data is used.
This policy follows India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 with its rules on sensitive personal data.
3. What we collect and why
We collect only what each service needs to work.
All services
| Data | Comes from | Used for |
|---|---|---|
| Login details: username, hashed password, role, sign-in times | The client's admin and the user | Signing in, permissions, security and audit logs |
| Company details: legal and trade name, address, GSTIN, PAN, logo, contact email and phone | The client or its Gateman partner | Account setup, invoices and GST |
| Device details: serial number, model, network status, last seen time | The device | Showing devices as online or offline, alerts and support |
| Payment details: invoices and payment status | Our payment gateway | Billing and renewals. We do not store card or bank account numbers |
| App diagnostics: app version, phone or computer type, crash reports | The app | Fixing problems and keeping the service reliable |
| Website enquiries: name, mobile, email, organisation, city, product of interest, message, consent | You, through the contact form on www.gateman.in | Replying to your enquiry and following up as a sales lead. Only Gateman staff see it |
Attendance and payroll
| Data | Comes from | Used for |
|---|---|---|
| Employee details: name, employee code, department, branch, shift, mobile number | The client's admin | Showing attendance, reports and payroll for the right person |
| Attendance events: employee code, date and time, device, In/Out, verification method (face, finger or card) | The attendance device | Daily and monthly attendance, late arrivals, overtime and payroll inputs |
| Payroll details: salary structure, attendance-based pay, statutory deductions such as PF, ESI and PT | The client's admin (Payroll module only) | Payroll runs, payslips and payroll reports |
Boom barrier and visitor management
| Data | Comes from | Used for |
|---|---|---|
| Resident or tenant details: name, flat or unit number, mobile number, vehicles registered to the flat | The client (for example the society or building management) | Letting registered vehicles in and telling residents about their visitors |
| Vehicle details: registration number, vehicle type, RFID or FASTag tag number, linked flat or company | The client's admin or the resident | Recognising vehicles at the gate |
| Entry and exit events: vehicle number, gate, date and time, direction, how the vehicle was identified (tag, number plate camera, remote or guard) | The barrier, its reader and camera | Gate logs, security and reports |
| Camera images of the vehicle and number plate at the gate | The gate camera | Checking entries and investigating incidents |
| Visitor, delivery and service staff details: name, mobile number, vehicle number, purpose of visit, flat or person visited, entry and exit time | The guard, the resident or the visitor at the gate | Approving visits and keeping a security record |
GPS vehicle tracking
| Data | Comes from | Used for |
|---|---|---|
| Vehicle and tracker details: registration number, vehicle type, tracker IMEI and SIM number | The client's admin or the installer | Linking each tracker to the right vehicle |
| Driver details: name, mobile number, assigned vehicle | The client's admin | Trip reports and alerts to drivers and managers |
| Location data: position (latitude and longitude), speed, direction, time, ignition on or off, power and battery status | The GPS tracker fitted in the vehicle | Live tracking, trip history, geofence and overspeed alerts, and reports |
We do not sell personal data, show advertising, or use any of this data for any purpose other than providing Gateman to the client.
4. Biometric data, camera images and location
Biometric data. Fingerprint and face templates are created and stored on the attendance device at the client's premises. When someone is enrolled, the device sends the enrolment record to our server; the server keeps only a summary (device user ID, name, role and which methods are enrolled) and discards the fingerprint and face templates, PIN and photo at once, without saving them. For attendance, our servers receive only the event: who, when, which device and which method was used.
Biometric data is sensitive personal data. The client must tell its employees why it is collected and get their consent before enrolling them on a device. Employees who do not want to use biometrics can be given an RF card or another method by their employer.
Camera images. Gate cameras take images of vehicles and number plates when they enter or leave. The client should display a notice at the gate saying that the area is monitored.
Location. A GPS tracker reports the vehicle's location while it has power. The client must tell drivers that the vehicle is tracked and use location data only for legitimate work purposes.
5. Who we share data with
We share personal data only with the service providers that run Gateman for us, under contracts that require them to protect it:
Cloud hosting: Microsoft Azure, in data centres in India. Client data is stored in India.
SMS: a DLT-registered SMS provider in India, for alerts to managers, residents and drivers, and for one-time passwords.
Email: our email provider, for alerts, invoices and password resets.
Payments: our payment gateway, for renewals and invoices.
Mobile network operator: the SIM provider for GPS trackers, which carries the tracker's data to our servers.
The client's Gateman partner (distributor, dealer or retailer): company and billing details needed to sell, install and support the service. Partners do not see attendance, gate, visitor or location records.
We may also disclose data when Indian law requires it, for example in response to a lawful request from a government authority.
6. Security and retention
Security. The Gateman apps, portal and website use encrypted connections (HTTPS). Some attendance device models can only send data to our server over an unencrypted connection; templates in that traffic are discarded on arrival, and clients can place devices on a protected network or VPN. Passwords are stored hashed, access is limited by role, and we keep daily backups and audit logs.
Retention. We keep a client's data for as long as its subscription is active. If a device's paid period ends, its data is hidden from the client but its records are kept for 90 days; renewing within 90 days restores everything. From day 91, new records from that device are no longer stored.
When a client closes its account, we delete or anonymise its data within 90 days, except invoices and records we must keep by law (for example, GST records).
7. Your rights and account deletion
You can ask to see, correct or delete your personal data, withdraw your consent, or name someone to act for you. Employees, residents, visitors and drivers should first contact the organisation that uses Gateman (their employer, society or fleet owner), which controls their records; we will help that organisation respond. Clients and other users can write to us directly.
Deleting an account. Gateman logins are created by the client's admin, not by individuals. To delete a login, ask your organisation's Gateman admin, who can remove it under Users. You can also request deletion at www.gateman.in/delete-account, or email info@gateman.in with the subject "Delete my account", giving your username and organisation name. We confirm within 7 days and delete the login and its data within 30 days, except records we must keep by law.
Children. Gateman apps and logins are not meant for anyone under 18. Visitor or resident records that a client enters may sometimes relate to a minor; the client is responsible for that data.
8. Changes and contact
If we change this policy, we will update the date at the top and, for important changes, tell client admins by email or in the app before the change takes effect.
Contact: info@gateman.in · www.gateman.in
Grievance Officer: Sharad Agrawal, Forematic Techneow Solution Private Limited, A-806, VRR Nest, Hosur Road, Lavakusha Nagar, Konappana Agrahara, Electronic City, Bengaluru 560100, Karnataka, India. Phone: +91 78295 64969. Email: info@gateman.in.
We acknowledge complaints within 48 hours and aim to resolve them within 30 days. If you are not satisfied with our response, you may complain to the Data Protection Board of India.